Privacy Policy

Privacy Policy
JoyDrama is committed to keeping your personal information safe. We may collect and use information relating to you when you use our products or services. We encourage you to read this Privacy Policy carefully. Once you use our products or services, you acknowledge and agree to the current contents of this Privacy Policy and its possible updates.
I. What information do we collect?
1. Information you provide to JoyDrama
Information you fill in or submit when you create an account on JoyDrama or voluntarily select services available on JoyDrama will be automatically stored, including user name and your profile picture.
We will collect them when you edit your Personal Information such as profile picture, user name, etc. so that we can help you complete some basic data of yours when you sign up to JoyDrama for the first time, and secure your account against possible dangers. If you refuse to allow us to collect the above information, you may not be able to use all of our functions or some of them.
Do not share your password, give access to your account to others, or transfer your account to anyone else. Whenever you find your account being used by any unauthorised party, report it to JoyDrama immediately. JoyDrama will take no responsibility to situations where your account is used by an unauthorised party due to Internet hacking or due to your mismanagement of your account.
2. Information obtained automatically
Log information means the information that is automatically recorded when you use our services or products. It could be information about a device or a software and includes IP address, device version, device identifier and configuration information of your mobile device, Internet search engine, and other programs that you use to access our services.
3. Information about your use of our products or services
This includes your watching records and how long you use them.
4. Third-Party SDKs and Data Collection
To ensure the stable operation of the App, improve service quality, and provide customer support, we integrate the following third-party SDKs. These SDKs may collect information linked to your identity or device:
1. ThinkingData, provided by ThinkingData, collects User ID, Device ID, OS, device model, language, login method, and in-app behavioral events, for data analytics and user behavior analysis.
2. AppsFlyer, provided by AppsFlyer, collects User ID, Device ID, IP address, install data, and ad interaction data, for ad attribution and marketing measurement.
3. Firebase Crashlytics, provided by Google, collects User ID, crash logs, and device state, for crash reporting and stability improvement.
4. Firebase Analytics, provided by Google, collects page view events, user interaction events, and Device ID, for product usage analytics.
5. Intercom, provided by Intercom, collects User ID, nickname, language, and custom attributes (platform, client version), for customer support and communication.
We require these third-party service providers to protect your personal information in accordance with this Privacy Policy and to use it only for the purposes stated above.
II. How do we use your information?
When you access our services, we may use the information we collect to:
1. Provide services to you, and help us improve current services and develop new ones;
2. Identify you and serve for customer care, risks defending, fraud checking and data backup to ensure the security of our products and services;
3. Recommend to you contents you might be interested in, including personalized services and instructions;
4. Provide you with advertisements ("ads") that are more relevant to you rather than ads targeted at generic users;
5. Measure how well our ads, campaigns and other promotions are working and try to improve them;
6. Invite you to participate in our surveys about our products and services.
In order to enhance your experience, improve our services and serve for other purposes you consent to, we may, as far as applicable laws and regulations allow, have information we collect from one service anonymously or specifically used in another service owned by us. For example, the information we collect from your use of one of our services might be used in another service so that we can provide you with a particular content or customized information that is relevant to you. Where you can find relevant options in any services we offer, you may grant, in your own discretion, us the authority to apply your information we collect and store when you use that service to other services from us.
JoyDrama may disclose your information when:
(1) You give JoyDrama prior permission to disclose your information;
(2) You choose to share your information;
(3) It is required by laws, regulations, and legal procedures, or ordered by government authorities;
(4) It is necessary for securing JoyDrama's legitimate rights and interests, for example by locating, preventing, and resolving fraudulence or other security issues;
(5) It is pursuant to the applicable terms and conditions or the Terms of Use.
III. Information security
We are committed to protect your information from damage, loss or unauthorised disclosure with various security technologies and measures. For example, we will encrypt your personal information we collect from your use of some of our services. You need to understand that, despite all our efforts to secure your information, we cannot guarantee your information is absolutely safe in an Internet industry where malicious actions still exist and security technologies are still to be improved. You need to know that problems that are out of our control might occur by themselves to your system and communication network with which you access our services.
IV. Data Retention
We will retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your personal information, we will delete or anonymize it in accordance with applicable laws.
V. International Data Transfers
Your personal information may be transferred to, stored, and processed in countries other than your country of residence, including but not limited to the United States, where our third-party service providers are located. We will take appropriate safeguards to ensure that your personal information receives an adequate level of protection in accordance with applicable laws.
VI. Your Rights
You have the following rights regarding your personal information:
- Access: You may request access to the personal information we hold about you.
- Correction: You may request correction of inaccurate or incomplete personal information.
- Deletion: You may request deletion of your personal information by contacting us at service@joydrama.ai. We will evaluate your request on a case-by-case basis.
- Withdraw Consent: You may withdraw your consent to our processing of your personal information at any time by contacting us.
- Account Deletion: You may request deletion of your account. Once your account is deleted, you will lose part or all of your rights to access and use JoyDrama.
- Complaint: You have the right to lodge a complaint with a supervisory authority.
To exercise any of these rights, please contact us at service@joydrama.ai.
VII. For children under 18
We recommend that, if you are under 18, you should ask for your parents' or guardians' permission before you begin to use our products or services. We also recommend you to ask for your parents' or guardians' permission or instruction before you submit your personal information. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will delete it promptly.
VIII. To what extent does this Privacy Policy apply?
This Privacy Policy applies to all services (excluding those that are governed by their own privacy policies and are not included in this Privacy Policy) provided by JoyDrama and/or its affiliates.
You should note that this Privacy Policy does not apply to the following situations:
1. When your information is collected by a third-party service (including a third-party website) via our service;
2. When your information is collected by companies or institutions that place ads in our services.
IX. No Sale of Personal Information
We do not sell your personal information to third parties.
X. Changes and updates
We may amend, modify, or update this Privacy Policy at any time, and we will post our amendments, modifications, or updates on this page.
If you have any questions about this Privacy Policy, you are welcome to raise them by contacting us at service@joydrama.ai. We will look into them as soon as possible.